FAQs
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders within Kuwait arrive in 1–3 business days. International shipping times vary based on location.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over 20 KD.
How can I track my order?
Once shipped, you’ll receive a tracking number by email.
Can I change or cancel my order?
If the order is not processed yet, we can update or cancel it. Please contact us immediately.
Returns & Refunds
What is your return policy?
Returns are accepted within 7 days if the item is unopened and unused.
How do I request a return or exchange?
Contact our support team with your order number and we will assist you.
When will I receive my refund?
Refunds are processed within 3–7 business days after we inspect the returned item.
Products & Ingredients
Are your products 100% original?
Yes, all products are 100% authentic and sourced from trusted suppliers.
Are your products suitable for sensitive skin?
Many products are gentle and suitable for sensitive skin. Please check individual product pages for details.
Are your products cruelty-free?
Yes, our products are cruelty-free and not tested on animals.
Do you use natural ingredients?
We focus on naturally-derived, clean, and safe ingredients combined with effective scientific formulas.
Payments
What payment methods do you accept?
We accept KNET, Visa, Mastercard, Apple Pay, and Cash on Delivery.
Is it safe to pay online?
Yes. All payments are processed through secure, encrypted gateways.
Account & Rewards
Do I need an account to place an order?
No, you can check out as a guest. Creating an account gives you order tracking and rewards benefits.
Do you offer a rewards program?
Yes! Join our Lumevance Rewards Program to earn points, redeem discounts, and enjoy exclusive perks.
Customer Support
How can I contact you?
WhatsApp: (Add your number)
Email: support@yourbrand.com
Instagram DM: @yourbrand